CFS Grievance Indicators

Workplace Health, Safety and Environment
Freedom of Association
Child Labor
Wages & Benefits
Working Hours
Forced Labor
Discrimination
Unfair Employment
Ethical Business
Harassment

Introduction of CFS Hotline

Chamber For secrets is a world where everyone feels safe and included. Chamber For Secrets CFS Hotline is an Al enabled digital independent grievance call and remediation follow-up center which enables global buyers and their suppliers to ensure compliance with the UNGP- Guiding Principles on Business and Human Rights, OECD Recommendations on Supply Chain Grievance Mechanisms and the upcoming Supply Chains/HRDD- Human Rights Due Diligence laws and Social/ethical trade initiatives. Click here to view company registration.

Features of CFS Hotline

  • Al Powered digital solution integrated with call center. Independent interface between management and the factory workers.
  • Live Dashboards, Daily/Weekly/Monthly Grievance Reports for Buyers and Factories.
  • Worker Friendly Complaint Registration through Toll Free Mobile numbers, WhatsApp Voice Messages, SMS and Emails
  • Step-wise Independent Verification and Monitoring from "Complaint initiation to Redressal"
  • Transparent and Traceable
  • Grievance Management Trainings
  • Onsite/Telephonic Worker Interviews
Features of CFS Hotline


CFS SaaS Platform Video Walkthrough

Benefits of CFS Hotline

Brands

  • Realtime grievance dashboards with Al integration for prediction of potential risks.
  • Monitor multiple factories/suppliers through a single digital solution
  • Risk-free compliance with global human rights due diligence laws
  • Verification and monitoring of brand's supplier code of conduct
  • Worker-level outreach, traceability and transparency Cost effective verification and monitoring instead of expensive audits.
  • Adds value to brands sustainability and ethical trade initiatives
  • Variety of factory assessment add-ons for overall
  • supplier assessment and due dillegance.
  • In-line with UNGP, OECD grievance management
  • guidelines
  • Ensures inclusion, diversity and equity throughout the supply chain.

Factories

  • Independent Complaint registration hotline integrated with Digital technology capable of Complaint registration, automatic complaint tickets, complaint-wise redressal follow-up, worker interview and remediation verification.
  • Realtime complaint dashboards with Al integration for prediction of potential risks.
  • One-window Cost effective grievance management solution Value addition to Factory's Compliance and sustainability framework.
  • Manage and monitor multiple factory units, departments through a single digital solution.
  • Ontime redressal before complaint escalation. Transparent diversity and inclusion
  • Promotes women empowerment
  • Creates a culture of Harmony and accountability
  • Improves employee retention and satisfaction.
  • Builds trust between factory management and workers Risk-free compliance with global human rights due diligence laws
  • Improves Product Quality, Environmental and Social compliance

Workers

  • Easy complaint registration through toll-free calls, SMS, WhatsApp and emails.
  • CFS hotline cards with CFS ID
  • Auto complaint ticket notifications (via SMS, Email) and complaint status tracking services (Via Phone and CFS Website). Quick remediation and redressal.
  • Independent
  • Supports Identify protection and anonymous complainants (as per worker's request).
  • Provides access to legal support where required.
  • Free advise on Local Labor Laws and global human rights legislations.
  • Female and Male Hotline agents proficient in Urdu, Punjabi, Sindhi, Saraiki and English.

Our 24/7 Complaint Registration Channels

SMS

+92330-6008829

Whatsapp

+92330-6008829

Email

Click Here

Online Form

Click Here

A snapshot of global human rights due diligence laws

2023
  • uk UK Modern Slavery Act-In force as of 26th March 2015
  • franceFrench Corporate Duty of Vigilance Law -In force as of 27th March 2017
  • au Australia's Modern Slavery Act-In force as of 1st January 2019
  • us US Uyghur Forced Labour Prevention Act-In force as of June 2022
  • japan Japan's Guidelines on Respect for Human Rights in Responsible Supply Chains -In force as of 2022
  • Norway Norwegian Transparency Act- Companies required to report by 30th June 2023
  • germany German Supply Chain Act-In force for companies with over 3000 employees as of 1st January 2023
  • uk Mexico's Forced Labour Regulation - Comes into force 18th May 2023
2024
  • germany German Supply Chain Act - to be extended to companies over 1000 employees as of 1st January 2024
  • canada Canada's Forced Labour Prevention Act* - expected to be passed in 2023 - comes into force Jan 1 2024
2025
  • us New York Fashion Act* - expected to be passed in 2023 - comes into force 2025
  • eu EU Corporate Sustainability Due Diligence Directive* - expected to be passed in 2023 - comes into force from 2025
  • eu EU Forced Labor Regulation* - expected to be passed in 2023 - comes into force from 2025

Our Team





M. Ahmad Raza
Founder and CEO

M. Ahmad Raza, Founder and CEO, leverages over 15 years of expertise and a comprehensive global network to craft third-party due diligence, conformity assessment, and sustainability assurance services tailored for global buyers and suppliers/factories. Recognized as a prominent figure as an industry leader who is making a real deal, M. Ahmad Raza stands as a trailblazer in introducing sustainability due diligence and assurance services in Pakistan.

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Usman Mukhtar Ahmad
Consultant ( Sustainability Research & Communications)

Seasoned & an energetic high impact visionary ESG, Sustainability, Environment, HR, Certifications and H&S professional with diverse exposure. Strategic and sustainable business partnership, ingenious leadership with a successful track record of establishing/ transforming departments, embed strategies, delivering sustainability and ESG across multiple industries, cultures & people set-ups internationally. Delving into an exceptional comprehension crucial for businesses, fostering a trajectory of growth and triumph via the seamless execution of strategic and sustainable initiatives. Act as an internal Strategic Advisor/ Consultant to top management on the key drivers critical to business being a true business partner in terms of ESG, Sustainability, Environment, HR, Certifications and H&S. Directly manage senior stakeholders internally within the organizations up to board level, CEOs, COOs & Business Heads across verticals and external clients being an ESG Ambassador as well as Special Projects Leader. Sound academic foundation and continuous learning ethos; Degrees, Professional Certifications, Professional Training Courses backed by the commendable competencies and immense knowledge, possess extensive experience in all the streams of ESG, Sustainability, Environment, HR, Certifications and H&S

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Dr. Adnan Shakir
Project Director

Dr. Adnan Shakir is an international consultant, with vast experience in the global health Agriculture and Education sectors. Dr. Adnan Shakir holds doctorate degree from University of the Punjab Lahore.

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Dr. Muhammad Salman
Deputy Manager Communications

Dr. Muhammad Salman is an international consultant, with vast experience in the global health Agriculture and Education sectors. Dr. Muhammad Salman holds doctorate degree from Agriculture University Faislabad.

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*Names of operations teams (especially Hotline agents) are not mentioned here due to CFS Undue Influence Policy)

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Contact Us

Contact info:

Email: hotline@chamberforsecrets.com
Phone: 0330-6008829, 0314-5910164

Landline: 041-8788829

Address:

Chamber For Secrets
Office # 01, 02nd Floor, NBP Plaza, Millat Chowk, Faisalabad Pakistan

Support:

24/7 Customer Support

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